Privacy Policy

We are an independent appliance-repair business. This policy explains what information this website collects, how it is used, and your choices. We keep data collection to a minimum and we do not sell personal information.

Information we collect

Information you give us. When you call us or use our online booking link, you may share your name, phone number, address and a description of your appliance so we can schedule and perform service. This website does not have on-site contact forms and does not collect email addresses on-site — the easiest ways to reach us are by phone or the booking link in the header and footer.

Information collected automatically. Like most websites, our server and analytics tools record standard technical data — pages viewed, approximate location (city/region), device and browser type, and referring page. This helps us understand which pages are useful and keep the site working.

Cookies & analytics

We may use privacy-respecting analytics and cookies to measure traffic and improve the site. You can block or delete cookies in your browser settings; the site will still work. We do not use cookies to build advertising profiles.

How we use information

To respond to service requests and schedule repairs, to provide quotes and follow-up, to operate and improve this website, and to comply with law. We use it only for these purposes.

Third parties

Booking is handled through an external scheduling provider, which processes the details you submit under its own privacy terms. Analytics are processed by our analytics provider. We do not sell or rent your personal information to anyone.

Data retention

We keep service records only as long as needed to provide service, for warranty and accounting, and as required by law, then dispose of them securely.

Your California privacy rights (CCPA/CPRA)

California residents may request to know what personal information we hold, request deletion, and opt out of any sale or sharing of personal information. We do not sell or share personal information. To make a request, contact us by phone at (650) 668-1554 (the number shown in the header and footer of this site). We will not discriminate against you for exercising these rights.

Children

This site is intended for adults arranging home-appliance service and is not directed to children under 13.

Changes

We may update this policy from time to time; the “last updated” date above will change accordingly.

Contact

Questions about this policy or your information? Call us at (650) 668-1554 (the phone number shown in the header and footer of this website).